A. The locker room is available from 15:00. Guests can use them after check-in.
A. We accept children over 12 years old accompanied by a parent. We don’t take reservations for children under 12 although they are accompanied by a parent.
A. We clean the cabins and the floors between 11:00 and 15:00. Guests can only use the lounge and lockers. We do not provide service for late check-in or walk-ins.
A. Guests may be subject to cancellation penalties according to the reservation policy. * Please refer to the cancellation policy for details.
A. We take reservations individually.
A. Yes we do. However please note that you still need to fill guests name when making a reservation.
A. Yes you can. Please take your key card with you.
A. Please use our automatic payment machines for the payment. You have the option to pay by cash or credit card. You can also make the payment in advance by making reservations online.
A. Check-in time is 15:00.
A. There is a smoking room on the 7th floor. Smoking is prohibited in other areas.
A. We provide free Wi-Fi inside our facility. Please ask for access point and password at the front desk.
A. Yes we have them on the 7th floor.
A. We do not have a public bath. Please use the shower room.
A. We do not provided the service. Sorry for the inconvenience.
A. Between AM11:00 and PM3:00 are our cleaning time. Guests are not allowed to use areas except for the locker space. We are sorry for the inconvenience.
A. Drinking and eating are not allowed in the accommodation floors on the 6th and 7th floors. Please use the lounge on the 1st floor for dining.
A. All cabins have electrical outlets.
A. We provide a nightwear, bath towel, face towel, toothbrush and razor. A hair dryer is stationed at the sink.
A. Please consult at the front desk, as it is subject to the availabilities.
A. We do not hold the luggage for the security reason. Thank you for your understanding.
A. We apply an automatic checkout system. If you have a key card, please leave it on a drop-off box at the front desk. You do not need to inform the front desk staff.
A. Our checkout time is 11:00AM.
CITY CABIN Sapporo ekimae